Privacy Policy

This Privacy Policy explains how DCMO Floors (Dalton Carpet Mill Outlet) (“DCMO Floors,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website and related services. It applies to information collected through our website (https://www.dcmofloors.com) and through our text messaging program, and not to information collected offline or through other channels. By using our website or providing information to us, you consent to the data practices described in this Privacy Policy.

Our website may contain links to third-party websites that are not operated by us. Please note that we are not responsible for the content or privacy practices of those external sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

1. Information We Collect

• Personal Information: We collect personal details such as your name, email address, phone number, mailing address, or other contact information when you voluntarily submit these via forms or the chat on our site (for example, when requesting a quote or contacting us). Any information you send to us may be collected and stored, including details about your flooring projects or service inquiries.
• Text Messaging Information: If you agree to receive text messages or text us, we collect your mobile number, the messages you send us, and the date and time you gave consent. See Section 5 (Text Messaging) below.
• Usage Data: We automatically gather certain technical data about your visit. This may include your IP address, browser type, device identifiers, pages viewed, date/time of visit, and referring page. We collect this information through cookies and similar tracking technologies to understand how our site is used. This data is analyzed in aggregate and is not used to identify you individually.

Our website is intended for use by adults. We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, please do not submit any personal data on our site.

2. Analytics and Tracking

We use cookies and similar tracking technologies to enhance user experience and gather information about how our website is used. These technologies help us understand site traffic, remember preferences, and deliver relevant content. Most browsers allow you to manage or disable cookies, but please note some features of our site may not function properly without them.

We also use Google Analytics, a web analytics service provided by Google, to understand how visitors engage with our site. Google Analytics uses cookies to collect information such as IP addresses, browser type, and pages visited. This information is transmitted to and stored by Google on servers in the United States. Google uses it to evaluate your use of our site, compile reports, and provide related services. Google may also use this information to personalize ads within its advertising network.

The data we receive from Google Analytics is aggregated and does not personally identify you. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on or adjusting your Google Ads settings.

3. Marketing and Advertising

We may use your information for marketing purposes, such as sending promotional emails or updates about our services. We may also use Google Ads remarketing features, which allow third-party vendors (including Google) to show our ads on other websites based on your past visits to our site. This helps us provide you with more relevant advertising.

You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly. You can also adjust your advertising preferences through Google Ads settings or industry opt-out tools such as the Network Advertising Initiative. Text messages are covered separately in Section 5 (Text Messaging) below.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website, managing customer relationships, or delivering marketing communications. These providers are contractually obligated to protect your information and only use it for legitimate business purposes. Text messaging originator opt-in data and consent are excluded from this sharing and will not be shared with any third parties.

We may disclose information if required by law, to comply with legal obligations, or to protect the rights and safety of DCMO Floors, our customers, or others. In the event of a business transfer, merger, or acquisition, your information may be transferred as part of that transaction.

5. Text Messaging (SMS)

DCMO Floors sends text messages from (706) 438-4310. We text you only if you have agreed to receive texts by checking the optional SMS consent box in the chat on our website, or if you text us first. If you call (706) 438-4310 and we miss your call, we may send one text reply offering help.

• What we collect: your mobile number, the messages you send us, and the date and time you gave consent.
• How we use it: to respond to your inquiry and to communicate with you about your flooring project, estimates, and appointments. Message frequency varies. Message and data rates may apply.
• Opting out: Reply STOP to any message to stop receiving texts; you will receive one confirmation message. Reply HELP for help, or call us at (706) 438-3044.
• Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile information only with the service providers that deliver our text messages, such as our messaging platform and wireless carriers, and only so they can provide that service.

6. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of internet transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights

You may have rights to access, update, or delete your personal information. You also have the right to opt out of receiving marketing communications, and you can stop text messages at any time by replying STOP. To exercise your rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

DCMO Floors
8550 Rose Avenue
Douglasville, GA 30134 USA
Phone: (678) 401-8635
Madison showroom & text messaging help: (706) 438-3044
Email: info@dcmofloors.com